Shipping & Returns

Shipping

Croyez Jewelry handles also the sending of our products with great care. Our goal is to ship every order within 1 – 2 business days, depending on the country where you are located. All Croyez Jewelry products are sent with a letterbox+ shipment with accompanying Track & Trace code. This means that no one has to be at home for the order and can simply go through the mailbox. The costs for these letterbox packages are € 3,95. On all orders above €79,- no shipping costs will be charged. At the time of shipment you will receive a shipping confirmation by email. Croyez Jewelry will notify you if a product is no longer in stock.

Netherlands                        €3,95                     2 business days
Belgium & Germany          €7,50                     5 business days
Rest of Europe                    €15,-                     5 business days
United States                      €25,-                     10 business days
Rest of the world               €25,-                     10 business days

Returns & Exchanges

Every order is processed with a major care and therefore also a return. If you are not satisfied for any other reason, you can return within 14 days of receipt. Incomplete products, damaged, worn or soiled will not be accepted. If you do not comply to this, Croyez Jewelry reserves the right to refuse the return.

If returned, we will refund the purchase price within 14 days. Always include a note with your personal information in the package. Shipping costs are non-refundable. The return of products is complete for your own account and risk and therefore we strongly recommend to return products by a service that provides a tracking number. Croyez Jewelry will not be held responsible for delayed or lost packages.

The exchange of products is possible, please contact info@croyezjewelry.com

If you want to return a product, please request a return form via mail: info@croyezjewelry.com